Customer success CS build and support long term relationship with customers.
CS is a key customer support role. We take it very seriously. Excepcional customer relationship is our key objectives. To be successfully as Customer Success in the company, it is necessary to pay close attention to customers going beyond simple engagement.
Your role main role is make the customer conformable to share, criticize and share objectives that was and are desired when he/she contracted our solution or used our services. Solid and focused support and customer service system is very important to generate proximity and trust, bringing customers closer to the company.
The key metric we expect is customer success and growth. For this, special attention must be paid to customer satisfaction at all times.